Q: How do I need to book an in-person meeting?

Please click this Booking Link to view our in-person meeting calendar. We encourage you to book an in-person meeting to discuss impact or service partnerships.

Question 1

What is the best way to contact your organization?

Accepted Answer

You can reach us by phone, email, or by filling out our online contact form. For most inquiries, emailing [Insert Email] or using our form is the fastest way to get a response.

Question 2

How quickly will I receive a response?

Accepted Answer

We aim to respond to all emails and contact form submissions within 1–2 business days.

Question 3

How do I need to book an in-person meeting?

Accepted Answer

Please click this Booking Link to view our in-person meeting calendar. We encourage you to book an in-person meeting to discuss impact or service partnerships.

Question 4

Where are you located?

Accepted Answer

Our mailing address is 406-1415 Kelglen Crescent, Kelowna, BC, V1Y 8P4. If you wish to meet with our team, please feel free to contact us or book an in-person meeting.

Question 5

What are your hours of operation?

Accepted Answer

Our hours of operation run between 9am - 5pm. Please note that hours may vary around holidays and special events.

Question 6

Do you offer virtual meetings?

Accepted Answer

Yes, many of our team and counsellors can meet with you virtually. Just let us know your preference when you reach out.

Question 7

Who should I contact about donations or fundraising?

Accepted Answer

For all donation-related inquiries, including receipts and monthly giving, please contact our donor support team at admin@reachingcanada.com or through our giving platform, Zeffy Login Page

Question 8

Who do I speak to about counselling or program services?

Accepted Answer

You can either speak to Mike, our lead in operations and program partnerships or Ed Weiss, our Executive Director, who can help to help you with that. Please email Mike at mike@reachingcanada.com

Question 9

Who handles partnerships and collaborations?

Accepted Answer

Mike, our lead in operations and program partnerships can help to help you with that. Please email Mike at mike@reachingcanada.com

Question 10

I didn’t receive my tax receipt—what should I do?

Accepted Answer

Receipts are automatically sent by email through Zeffy. If you don’t see it, check your spam folder or log in to your Zeffy Donor Account Here. If you still need help, email us at admin@reachingcanada.com.

Question 11

How do I update my contact information?

Accepted Answer

You can update your details through your Zeffy Donor Account Settings here. You can manage your monthly gift in your Zeffy Account. To learn more, please visit Donor Account Support link

Question 12

I want to unsubscribe from emails. How do I do that?

Accepted Answer

Click the “unsubscribe” link at the bottom of any email we send, or update your preferences by contacting us directly.

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How to REACH Us

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Frequently Asked Questions