Terms & Conditions

You must be at least 13 to use the Site. You agree not to misuse the Site (e.g., by attempting unauthorized access, scraping, or distributing malware) and to comply with all applicable laws.

Online donations made through the Site are processed by Zeffy on our behalf. When donating, you also agree to Zeffy’s applicable terms and privacy policy. No platform fees are charged to you or to REACH; you may optionally add a tip to support Zeffy.

By submitting a donation, you authorize the payment in the amount indicated. For recurring donations, you authorize Zeffy to charge the selected payment method at the chosen interval until you cancel (see Section 3).

• Receipts: Official CRA-compliant receipts are issued by email via Zeffy on REACH’s behalf. If you do not receive a receipt, check your spam/junk folder or contact us.
• Recurring gifts: You can manage or cancel recurring donations via your Zeffy donor account or by contacting us for help.
• Accounts: Zeffy may prompt you to activate a donor account to view history and manage preferences.

We review refund requests in good faith and in accordance with CRA guidance for charitable donations. Charitable donations are generally non-refundable. We will consider refunds or corrections for duplicates, unauthorized charges, or payment input/processing errors. If a tax receipt was issued, the original receipt will be cancelled and replaced per CRA rules.

If you believe a donation was made in error or fraudulently, please contact us promptly at contact@reachingcanada.com with your name, email, date, and amount.

• Chargebacks: If you initiate a chargeback, we may share relevant transaction data with the payment processor to resolve the dispute.
• Processing timeline: Approved refunds will be processed back to the original payment method where possible.

• E-transfer: Send to contact@reachingcanada.com and include your full name, email, mailing address, and optional designation (e.g., “Students”, “Teachers”, or “Where Needed Most”).
• Cheque: Payable to REACH and mail to: Attn: Donations, #406 — 1415 Kelglen Crescent, Kelowna, BC, V1Y 8P4.

REACH coordinates access to counselling services delivered by licensed providers. REACH is not a healthcare provider and does not provide clinical advice. Information on the Site is for general informational purposes only and is not a substitute for professional diagnosis or treatment. In an emergency, call 911 or your local crisis line.

Clinical services are subject to the provider’s own intake, informed consent, and privacy/confidentiality policies. See our Privacy Policy for how REACH handles non-clinical and de-identified program data.

Site content (text, graphics, logos, photos, videos) is owned by REACH or our licensors and protected by Canadian and international laws. You may not copy, modify, or redistribute content without permission, except as permitted by fair dealing or other applicable law.

We use third-party services (e.g., Zeffy for donations, Brevo for email, Cloudflare for CDN, analytics tools). Third-party sites and services are governed by their own terms and privacy policies.

The Site is provided “as is” and “as available”. To the fullest extent permitted by law, REACH disclaims all warranties (express or implied) and will not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill arising from your use of the Site.

You agree to indemnify and hold harmless REACH and our officers, directors, employees, and volunteers from claims or demands arising from your misuse of the Site or breach of these Terms.

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein. Venue and jurisdiction lie with the courts located in British Columbia.

We may update these Terms from time to time. The “Effective date” above shows when they were last revised. Continued use of the Site after changes means you accept the updated Terms.

Questions about these Terms or donations? Contact contact@reachingcanada.com or write to REACH, 406-1415 Kelglen Crescent, Kelowna, BC, V1Y 8P4. Registered Charity #136536323RP0001.